PAYMENT TERMS – Ticks n’ Travel

1. Payments

The price of your Booking will only be finalized, and we will only process your Booking upon receipt of full payment of the Total Price. Please note that as relevant taxes are subject to change, they are only finalized when your Booking Confirmation is issued.

1.1 Credit and Debit Cards. By agreeing to these Terms, you authorize us to charge your designated credit or debit card for all fees incurred by you in relation to the Services provided by us. Please note that a surcharge may be incurred on credit and debit card payments. The applicable surcharge will be displayed to you prior to the completion of your Booking. By purchasing or paying for a Booking using a credit or debit card, you acknowledge that we will not be liable for any additional costs you may incur, including but not limited to, charges associated with exchange rates, bank fees, credit card fees or debit card fees. You also accept that Ticks n’ Travel.com will not refund any such charges to your credit card, debit card, Ticks n’ Travel Account, or Ticks n’ Travel Wallet.

1.2 We reserve the right to delegate the management of all or part of our electronic payment collection (Visa, Mastercard, American Express, digital assets or cryptocurrencies) to our affiliated and related entities, or to third-party payment service providers. Any costs incurred by you in connection with purchasing or paying for a Travel Product from us are non-refundable.

1.3 You agree that our affiliated and related entities, or third-party payment service providers may securely store your payment details, which may subsequently be used for any payments or refunds associated with your Booking(s). You accept that by submitting your Booking details, you authorize us to facilitate reservations on your behalf, including making payment arrangements with the Service Provider(s) related to the facilitation and execution of your Booking.

1.4 For payments made online via the Website and/or Mobile App, you will generally not pay the Service Provider directly for the Travel Product(s) mentioned in the Booking Confirmation(s). Only certain Bookings, where explicitly specified on the Website and/or Mobile App, will allow you to pay for your Travel Product(s) upon arriving at the venue or establishment.

1.5 For Bookings made via a Ticks n’ Travel.com employee or authorized representative, deposits may be required. The amount of any deposit and number of deposits will be communicated to you through Ticks n’ Travel.com employee(s) or authorized representative(s). You accept that should you make any change to or cancellation of the Booking(s), your deposit(s) may be forfeited in part or full due to Change Fees or Cancellation Fees.

1.6 In connection with the use of any of our Services involving any form of payment, the following categories of activities or businesses are prohibited. This list is not exhaustive, and we reserve the right to modify or supplement it at any time. It is within our sole discretion to determine whether an activity or business falls into one or more of these categories. If we learn or suspect, in our sole discretion, that any payment is or may be associated with any of the following prohibited activities or businesses, we will consider it to be a violation of these Terms. We may, as a result, suspend or terminate your access to the Services and close your Ticks n’ Travel Account without notice. We also reserve the right to report any such activity or business to the relevant authorities. Should you be unsure about whether a particular activity or business falls into one or more of these categories, or how they may apply to you, please Contact Us:

(i) drugs and drug paraphernalia: manufacture and sale of narcotics, controlled substances, and any equipment designed for making or using drugs (e.g., bongs, vaporizers, hookahs);

(ii) weapons and explosives: unlicensed sale of weapons of any kind, including firearms, ammunition, knives, explosives, fireworks, and related accessories;

(iii) hazardous materials: toxic, flammable, and radioactive materials;

(iv) pseudo-pharmaceuticals: manufacture and sale of untested or unapproved pharmaceuticals;

(v) sexually explicit content and services: any types of pornography and obscene materials (including literature, imagery, and media). Any sexually-related services, such as prostitution, escorts, pay-per-view, and adult live chat features;

(vi) deceptive and unfair practices: deceptive marketing, false advertising services, Ponzi schemes, pyramid schemes, multi-level marketing schemes, and other unfair, predatory, or deceptive practices;

(vii) financial crimes: money-laundering, fraud, terrorist financing, and any other type of financial crimes;

(viii) gambling: gambling activities, including sports betting, casino games, horse racing, dog racing, lotteries, sweepstakes, games of chance, and skill-based games that may be classified as gambling (e.g., poker);

(ix) intellectual property violations: goods or services that infringe or violate any intellectual property rights, such as copyrights, trademarks, trade secrets, or patents, including counterfeit or unauthorized goods;

(x) “Darknet” markets: purchasing goods of any type from hidden service markets or "Darknet" markets, or any other service or website that acts as a marketplace for illicit goods;

(xi) unlicensed financial services: unlicensed money service businesses, including payment service providers, the sale of money orders or cashier’s checks, or any money transmitter activities, shell banks or financial institutions without a physical presence in any country, entities with bearer share ownership, credit repair, debt settlement, refinance, bail bonds, collections agencies, and/or layaway systems or annuities;

(xii) market manipulation: wash trading, front-running, insider trading, market manipulation, or other forms of market-based fraud or deceit;

(xiii) high-risk entities: nuclear energy, defense industry, firearms, and munitions manufacturers;

(xix) religious and/or spiritual organizations;

(xx) cloud-mining;

(xxi) Any other unlawful activities that would violate or assist in violating any law, statute, ordinance, or regulation, including sanctions programs administered in the countries where business is conducted; and

(xxii) Any other matters, goods, or services deemed unacceptable or of high risk by our and your bank or payment partners.

2. Changes, Cancellations and Refunds

2.1 The applicable cancellation policy of the Travel Product may be displayed prior to your completion of the online Booking process or in the Booking Confirmation. Please ensure that you carefully read and accept the cancellation policy applicable to your selected Travel Product as the cancellation policy may vary between Service Providers and the respective Travel Products that are offered. You acknowledge that any cancellation of a Booking shall be subject to these Terms as well as the respective Service Provider cancellation terms/policies and may be subject to Cancellation Fees.

2.2 Voluntary changes to Bookings can only be requested up to 72 hours before the use or redemption time and date relevant to each Booking. If you voluntarily cancel or make changes to your Booking, we and/or the Service Provider may charge Cancellation Fees or Change Fees, respectively. Voluntary cancellations or changes to Bookings cannot be reversed once requested by you. While we will utilize reasonable efforts to assist with your change requests, you accept that if we are unable to do so, it is your sole responsibility to make these arrangements directly with the relevant Service Provider(s).

2.3 You accept that some Bookings may be non-refundable, and in such circumstances, we are unable to provide you with a refund. Where you request for voluntary cancellation of a Booking that may be refundable, please be aware that we nevertheless require time to review with the Service Providers and thus cannot be immediately certain of the refund amount that you may receive. If you arrive or redeem late, or on a different date than scheduled in your Booking Confirmation, leave before the conclusion of the Travel Product, or fail to arrive (no-show), no refunds will be issued. You accept that, in some cases, you may be charged Cancellation Fees by us and/or the Service Provider if the amendment is made after a certain date or where certain conditions, determined by us and/or the Service Providers, are met. When you cancel a Booking, the Booking may be cancelled for all persons who are part of the Booking.

2.4 We do not guarantee that any requested cancellation or change to a Booking will be effective. You acknowledge that the effectiveness of any cancellation or change is subject to the policies of the respective Service Provider(s), and thus may be rejected or subject to Cancellation Fees and/or Change Fees. You accept that we shall not be liable for any failure or delay in processing such cancellations or changes, or for any consequences that may arise as a result of such failure or delay, including but not limited to forfeited payments or lack of availability of alternative arrangements.

2.5 If your Booking is cancelled or changed by the Service Provider, we will utilize reasonable efforts to notify you of the corresponding cancellation or change as soon as practicable. You accept that we shall not be liable for such cancellations or changes as well as any consequences that may arise in connection with such cancellations or changes, including any associated Cancellation Fees or Change Fees.

2.6 If you wish to modify the dates or other details of your Booking, please Contact Us, subject to the applicable Booking terms allowing such changes. For other types of modifications related to your Booking, please Contact Us, subject to the applicable Booking terms allowing such modifications and any associated Change Fees. You acknowledge that reservations not amended through the Website, Mobile App, or our employees or authorized representatives may be subject to Cancellation Fees amounting to up to 100% of the Total Price.

2.7 In the event of a confirmed Booking becoming unavailable before the use or redemption date, we will offer a full refund in accordance with our refund policy in Clause 2.8 below. Where we have prior notice, we will attempt to inform you by email. However, if upon your attempted use or redemption, the original Travel Product specified in your Booking Confirmation(s) is unavailable due to circumstances including but not limited to flight cancellations, schedule changes, overbooking of accommodations, closure of venues, maintenance issues, or any other reasons that otherwise prevent the provision of the Travel Product, you accept that the Service Provider shall be responsible for finding you substitute Travel Product(s) and/or for providing you with a refund. You acknowledge that in such circumstances we will not be liable for providing you with either a refund or substitute Travel Product(s).

2.8 If you are entitled to a refund, either in part or in full, the refund amount that you are entitled to will be processed upon our receipt of cleared funds from the relevant Service Provider(s). Where a refund is due to you, and we have received your cancellation or amendment instructions, we may, at our sole discretion, issue the refund to your credit card, debit card, or in Ticks n’ Travel.com travel credits, within seven (7) days after we have received the applicable refund sum from the respective Service Provider.

3. Promotions and Discounts

3.1 We may, from time to time, offer promotions, discounts, sign-up bonuses, or other forms of incentives (“Promotions”) that provide you with a benefit. Promotions are subject to these Terms unless otherwise specified. In the event of any discrepancy between these Terms and the terms applicable to a specific Promotion, the terms of the Promotion shall prevail.

3.2 We may, from time to time, run limited-time Promotions that offer a discount on the Total Price for Bookings made with specific partner tokens (“Partner Token Discounts”). The percentage discount and the maximum discount applicable to each Partner Token Discount Promotion will be specified in the relevant promotional materials. The Partner Token Discount will be automatically applied and displayed when the applicable partner token is selected at the payment stage on the Website and/or Mobile App. Partner Token Discounts are only applicable to Bookings paid in full using the specific partner token(s) advertised for the Promotion. Bookings made using multiple payment methods will not be eligible for Partner Token Discounts. Each Partner Token Discount Promotion will be valid for a limited period or until the total discount limit for the Promotion is reached, whichever occurs first. Once a Promotion ends or its discount limit is met, the Partner Token Discount will no longer be displayed at the payment stage.

3.3 Promotions do not have a cash value, are not transferable, and cannot be redeemed for cash.

3.4 A Promotion may not be used in conjunction with any other Promotions whether offered by us or by a third party, including, but not limited to, the AVA Smart Program, or the Best Price Guarantee.

3.5 If local laws prohibit or restrict the offer of any Promotion or any part of the Promotion, that Promotion shall be void to the extent that is prohibited or restricted.

9.6 If we become aware of or reasonably suspect that, in participating in a Promotion, you have:

(i) breached these Terms;

(ii) made illegitimate Bookings with the view to exploit the Promotion; or

(iii) otherwise engaged in activities that undermine the integrity or fairness of the Promotion,

we reserve the right to cancel any associated Bookings and/or revoke any benefits gained through the Promotion.

3.7 If a Promotion was applied to a Booking and that Promotion and/or Booking is cancelled for any reason, the value of the Promotion is forfeited, and you will not be entitled to any refund or other compensation.

3.8 We reserve the right to cancel or vary the conditions of a Promotion at any time at our sole discretion.